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Refund Policy
Returns
We accept returns on items that meet the following conditions:
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The item is returned within 30 days of delivery.
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The item is in its original, unused condition with tags attached.
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The item is in its original packaging (e.g., branded boxes or bags).
Exceptions:
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Sale or clearance items are final sale and cannot be returned.
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Items that show signs of wear, washing, or alteration will not be accepted.
How to Initiate a Return
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Email our support team at support@huttwo.com with your order number, item(s) you wish to return, and the reason for the return.
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Once approved, you’ll receive return instructions along with the address to ship your item(s).
Note: Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item received.
Refunds
Once your return is received and inspected, we will notify you via email. If approved:
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A refund will be issued to your original payment method within 5–10 business days.
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For items purchased with a gift card, refunds will be issued as store credit.
Non-Refundable Fees:
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Shipping fees are non-refundable unless the return is due to our error (e.g., defective or incorrect item).
Exchanges
We do not offer direct exchanges. If you’d like a different size, color, or style, please return the item for a refund and place a new order.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery with photos and details of the issue. We’ll provide a replacement or refund at no additional cost.
Contact Us
For questions about returns or refunds, please reach out to our customer service team at support@huttwo.com.
We appreciate your support of HUTTWO and our mission to blend modern streetwear with African heritage.