DISCOVER UNIQUE STYLES, ENJOY EXCLISIVE DISCONTS
Huttwo FAQs
Welcome to Huttwo’s FAQs!
We’re here to answer all your questions about our brand, products, and services. If you don’t find what you’re looking for, feel free to contact us at support@huttwo.com.
GENERAL QUESTIONS
1. What is Huttwo?
Huttwo is a modern streetwear brand that infuses African heritage and art into its designs. Our collections celebrate culture, creativity, and individuality while staying rooted in contemporary fashion trends.
2. Where is Huttwo based?
Our office is located at:
9202 Mchenry Lane, Lanham, MD, 20706, USA (office only).
3. Who is Huttwo’s target audience?
Huttwo designs are for individuals who value originality, cultural expression, and bold streetwear aesthetics. We welcome everyone who loves to celebrate their heritage and style.
PRODUCTS AND SIZING
4. What type of clothing does Huttwo offer?
Huttwo offers a range of streetwear essentials, including t-shirts, hoodies, joggers, jackets, and accessories, all inspired by African art and culture.
5. What sizes do you offer?
We aim to be inclusive and offer a wide range of sizes. Please refer to the sizing chart available on each product page for accurate measurements.
6. How do I care for my Huttwo garments?
To preserve the quality of your Huttwo pieces, we recommend washing them inside out in cold water, using mild detergent, and air-drying them. Avoid using bleach or high heat.
ORDERS AND SHIPPING
7. Where do you ship to?
We ship worldwide! Shipping options and costs will be calculated at checkout based on your location.
8. How long does it take to receive my order?
Delivery times vary depending on your location:
-
Domestic (within the same country): 3-7 business days.
-
International: 7-15 business days.
9. Can I track my order?
Yes! Once your order has been shipped, you’ll receive a tracking number via email to monitor its progress.
RETURNS AND EXCHANGES
10. What is your return policy?
We accept returns within 30 days of purchase for items that are unworn, unwashed, and in their original condition. Please note that customized items are non-refundable.
11. How do I initiate a return or exchange?
To start a return or exchange, contact our support team at support@huttwo.com with your order number and details. We’ll guide you through the process.
12. Are there any fees for returns?
Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.
CUSTOMIZATION
13. Does Huttwo offer customization?
Yes! Huttwo provides the option to customize certain pieces, allowing you to add a personal touch to your wardrobe. Check out our product pages to see available customization options.
14. How long does customization take?
Customized orders may require an additional 3-5 business days for processing before shipping.
PROMOTIONS AND COLLABORATIONS
15. Does Huttwo offer discounts or promotions?
Yes! Keep an eye on our website and subscribe to our newsletter to receive updates on exclusive offers and promotions.
16. Can I collaborate with Huttwo?
We’re always excited to collaborate with like-minded creatives and influencers! For partnership inquiries, email us at collaborations@huttwo.com.
CONTACT US
17. How can I contact Huttwo for further assistance?
If you have any questions or concerns, reach out to us via email at support@huttwo.com. Our customer service hours are Monday to Friday, 9:00 AM - 6:00 PM (EST).
18. Are you active on social media?
Yes! Follow us on Instagram, Twitter, and Facebook @HuttwoOfficial for the latest updates, drops, and inspiration.